Information that is general and doesn't have a more specific location
The Official BuildASoil Return Policy:. Here at BuildASoil.com, we want you to be 100% stoked with your purchase. That’s why we are committed to providing you with the best free education and highest quality products. That being said, we do understan
Each product will have an estimated ship date. These dates are updated every few minutes as inventory changes. Notice: Check the ship by date on each product page. Below you'll find an explanation as to what to expect for the different ways we handle
We understand how frustrating it can be to purchase a product and then get a sale email the next day. If there is a current sale running and you have recently placed an order:. If you ordered within 48 Hours of the sale?. If you ordered more than 48
🛡️ What is BuildASoil Shipping Protection?. In our continuous effort to enhance the shopping experience, we're thrilled to introduce BuildASoil Shipping Protection for our BuildASoil customers. Navidium provides top-notch insurance, ensuring your Bu
Freight is easy to calculate at BuildASoil.com. Freight is calculated automatically at checkout unless the order is over 12,000 lbs or over 6 pallets. If you are placing an order you suspect will be over 6 pallets it will be best to get a real time q
Do we ship your packages discreetly or does it say BuildASoil all over the box?. Orders are almost always shipped in the most discreet manner possible. Packages:. Pallets:. When will my order not be discreet?.
Here is a current spreadsheet of testing done for 2022 on many items that we carry. For the most up to date info please check each product page for the individual report. Download via spreadsheet here: BuildASoil 2022 Heavy Metal Spreadsheet. Here is
If you need a Certificate of Analysis (COA) for a product, such as the Craft Blend or Quillaja Extract, simply reach out to us with your request. We will provide you with the necessary documentation as soon as possible. To ensure a smooth process, in
To confirm or correct the shipping address for your order, simply reply directly to any correspondence from BuildASoil, or contact our customer service team at 855-877-7645 with the correct address details. Your prompt communication allows us to ensu
If you've added shipping protection to your order by mistake, we can help. Contact us as soon as possible to cancel and refund the Shipping Protection fee. We strive to accommodate our customers' needs and correct any unintended selections.Thank you
As per our policy, customers who are eligible for a commercial grower discount are not able to simultaneously use rewards points on the same order. The commercial grower discount can be seen at checkout when logged into your respective account. This
If you need to change the shipping address after placing an order, please contact customer service as soon as possible. We can update the address for you. However, if the order has already been shipped, it may not be possible to modify the shipping d
If you receive a damaged package or item, please contact customer service immediately with the details of your order and the condition of your received goods, including pictures. We will look into the issue and send a replacement item(s) as soon as p
To cancel an order before it is shipped, you should contact customer service immediately. Please provide your name, order details, and specify that you need to cancel the order. For example, you can say:. 'Good morning, Can you please cancel this ord
Organic products, especially those containing compost or other active biological ingredients, may have strong odors initially. This is often normal and may take some time to dissipate. If you have a product like Build-A-Flower that smells very strong
We are happy to assist with changing the email address associated with your account. Please provide us with both the old and new email addresses and any other relevant account information to proceed with updating your account details. Feel free to co
Currently, we do not offer international shipping outside of the US and Location. We are unable to ensure that items will successfully pass through customs in your country. However, we are looking to expand our shipping options in the future and will
Unfortunately, once an order is completed, we are unable to change the billing address due to security reasons. We appreciate your business and if you have any questions, please don't hesitate to contact us.
Our 'Free Shipping Available' offer requires a minimum of 2 items with the 'free shipping available' tag in your cart to qualify for free shipping on those items. If your cart includes less than 2 such items, or if it includes any items without the '
Rewards points expire after 180 days without any customer activity. We define customer activity as actions such as making purchases, redeeming rewards, and earning points. To prevent your points from expiring, we recommend engaging in some form of ac
If you are experiencing difficulties accessing your loyalty program or have issues logging into your account, we recommend trying the following steps:. After following these steps, if you're still facing issues or have any questions, please reach out
Points can expire after 6 months of Inactivity, to avoid this you can:. Our loyalty program is designed to reward you for your continued support and engagement. Visit BuildASoil often to maximize your benefits and enjoy the rewards!