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What should I do if my order arrived with damaged items?
If you receive an order with damaged items, please take photographs of the shipment as it arrived, including packaging, damaged item(s), and packing slip(s), and attach them when contacting us about the issue.
I received an incomplete order; what should I do?
In the event that your order arrives incomplete, please reach out to us with details of the missing item(s). For quicker resolution, taking pictures of what you received can be very helpful.
How can I change the name on my BuildASoil account?
To update the name on your account, just let us know the new name you would like to use, and we will make the change for you.
How do I use a coupon code, and are there any restrictions?
Some coupon codes require a minimum purchase amount. If your cart does not meet the minimum required purchase, the coupon code will not be applicable.
Is the 'Build a flower' product naturally smelling of sulfur?
'Build a flower' possesses a natural sulfur smell, which may come across strongly but is a natural aspect of the product’s composition.
What lighting brands do you recommend for growers?
For indoor lighting needs, we recommend brands like Highgrove or AC Infinity, known for their quality and reliability.
My plants have single leaf growth; is this due to overfeeding or a sign of healthy growth?
Single leaf growth emerging after plants have reverting from flower back to a vegetative state may not necessarily be due to overfeeding but could be an observable developmental phase as they adapt to changes in their environment or light exposure.
Is it possible to discuss my order over the phone with BuildASoil?
Yes, you are welcome to contact us via phone to discuss your order. You may reach us at 855-877-7645 Monday - Friday 9:00am - 4:30pm MTN.
What happens if I receive a product quantity different from what I ordered?
If the quantity of the product received does not match your order, please respond to our message with a picture of the item you received as well as the packing slip, so we can rectify the error and issue a refund if necessary.
Do you supply soil on a commercial scale?
Yes, we supply top notch Living soil for commercial, residential, and wholesale needs! We tailor our soil supply according to the quantity required, the location of shipment, and specific soil recipes our customers are interested in.
What size pots should be used for sexing plants?
We recommend using 1 gallon pots for sexing plants to promote healthier growth during this stage.
How can I resolve a website issue when adding a product to my cart?
If you're experiencing a website issue such as being directed to the wrong product, clearing your browser cookies/cache may help. Alternatively, try logging into your account using an incognito browser window.
What products do you recommend for my tomatoes and peppers to cover nitrogen, phosphorus, and potassium needs?
For your tomatoes and peppers, we suggest a variety of products that provide a full range of nutrients. Products like Build a Flower, Build a Bloom, Craft Blend, Gnarly Barley, Rootwise, Optiveg, Quillaja Extract, seed sprout teas, and plant ferments