BuildASoil logo
BuildASoil logo

All articles

What should I do if I received a damaged package or item?Updated 2 months ago

If you receive a damaged package or item, please contact customer service immediately with the details of your order and the condition of your received goods, including pictures. We will look into the issue and send a replacement item(s) as soon as possible, or issue a refund, whether full, or partial. 

We also recommend checking out our Shipping Protection?

We strive to ensure customer satisfaction and address any problems with your order swiftly.

Was this article helpful?