How do I cancel my order before it ships?Updated 9 months ago

To cancel an order before it is shipped, you should contact customer service immediately. Please provide your name, order details, and specify that you need to cancel the order. For example, you can say:

'Good morning, Can you please cancel this order and not ship? We received word this morning that the customer is in need of the liquid and not the powder. I will place the liquid order shortly. Thank you, [Your Name] Purchaser'

Once we receive your request, we will make sure to cancel the order as soon as possible. If the cancellation is successful, you will receive a confirmation like:

'Good Afternoon, No worries. This order has been cancelled. Have a great weekend. Thanks,'