Shipping Policy OverviewUpdated 17 days ago
BuildASoil Shipping Policy
At BuildASoil, we’re committed to providing the most affordable and reliable shipping possible—for both our customers and our business. We continuously evaluate and improve our fulfillment process to ensure faster, smoother deliveries. We know shipping is often a pain point in shopping online, and our goal is to make it feel painless. For full details, please read the complete policy below.
Notice: Each product page displays accurate estimated delivery windows based on real-time fulfillment and carrier schedules.
📦 Shipping Options
- BuildASoil Shipping: Our complimentary shipping method for qualifying orders. We choose the most cost-effective carrier and shipping method. Delivery may take up to 10 business days. Most items qualify when you purchase two or more eligible products. Some qualify individually.
- Standard Shipping: A paid option where we ship using standard ground services.
- Standard Shipping: Rushed Out the Door! Includes everything in Standard Shipping, but adds on same day order processing (not guaranteed).
- Get It Fast: Our expedited service. Orders are shipped with 2-3 day transit times and are prioritized for fulfillment, with most leaving the same business day (not guaranteed).
- Overnight It: Ships via overnight service with immediate fulfillment for urgent deliveries.
- FedEx Freight (Economy or Priority): For large or heavy orders. All freight ships via FedEx Freight unless arranged otherwise. Contact us in advance if no liftgate is required.
- Pickup at Factory Store – Available Within 24 Hours! Select this option to pick up your order at our factory store. We'll notify you when it's ready. Bring your order confirmation and a valid ID.
| Option | Cost | Transit Speed | Fulfillment Speed | Notes |
|---|---|---|---|---|
| BuildASoil Shipping | Free | Up to 10 business days | Standard | Free on any eligible items; ships at our discretion |
| Standard Shipping | Paid | 3-7 business Days | Standard | Standard handling and transit |
| Standard Shipping: Rushed Out the Door! | Paid (slightly more) | 3-7 business Days | Same Day | Fast handling out the door with standard transit |
| Get It Fast | Higher | 2–3 business days | Same Day | Fast handling and transit |
| Overnight It | Highest | 1 business day | ASAP | Fastest possible option |
| Pickup at Factory Store | Free | N/A | Ready In 24hrs | Local pickup option |
| FedEx Freight Economy | Varies by order | 2–9 business days (varies) | Varies | For large or heavy orders |
| FedEx Freight Priority | Varies by order | 2–7 business days (faster) | Varies | For large or heavy orders |
🚚 Carriers Used
We ship with FedEx, UPS, and USPS. Carrier preference is not guaranteed unless explicitly communicated to us.
📮 PO Boxes
Orders shipped to PO Boxes often require additional costs and are not eligible for free shipping. Use a physical address to avoid delays and fees.
🏝️ Outside Continental US
We ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands and the U.S. Virgin Islands. Free shipping generally does not apply to large or bulky items shipped to these locations. Hawaii and Alaska do have more flexibility with this due to carrier policies. Quotes will be calculated at checkout or by request.
🇨🇦 Canada Orders
We do ship to Canada for select items. Canadian customers must choose “UPS Standard® Shipping to Canada with no Surprises!” at checkout to ensure proper customs clearance and avoid unexpected brokerage fees or delays. Orders using other methods may be subject to delays or rejection at customs.
🏭 Vendor-Fulfilled Items
Some products are fulfilled by vendor partners and display estimated ship dates on their product pages. Questions about these items should be sent to [email protected].
🚛 Freight Shipments
Freight deliveries involve pallets via box trucks or semis. Liftgate service is assumed unless specified otherwise.
Important: Inspect all freight shipments before signing. Count and examine all packages. Signing the delivery receipt confirms that the order arrived in full and undamaged.
🚛 Full Truckloads
Orders that qualify for full truckload (FTL) delivery will be custom quoted after checkout. Rates are based on location, order volume, and unloading requirements.
- Indicate if you have a dock, forklift, or unloading equipment.
- If you need liftgate or manual unload service, please notify us.
- Contact [email protected] in advance for FTL quotes.
🔍 Order Tracking
Tracking information is emailed upon shipment. If not received, visit buildasoil.aftership.com and enter your order details. For help, contact [email protected].
🛡️ Shipping Protection
This low-cost optional add-on at checkout insures your shipment against loss, theft, and damage. Claims are fast-tracked for resolution or replacement.
Even with protection, we encourage submitting photos, videos, and documentation to assist our carrier claims process.
📋 Claims Policy
All claims must be submitted via [email protected]. Phone-based claims are not accepted.
Required Documentation:
- Issue description
- Photos/videos of damage, missing or incorrect items
- Images of packaging and labels
Do not discard packaging or damaged items—carriers may require inspection.
Claim Deadlines
- Damage / Missing Items: Within 5 business days of delivery
- Incorrect Products: Within 30 days of delivery
- Lost or Misdelivered Packages: Within 30 days of shipment
⚠️ Responsibility Disclaimer
Once an order leaves our facility, we are not liable for delays, damage, or misdelivery caused by the carrier. We assist with claims but final decisions rest with the carrier.
We have zero tolerance for mistreatment of delivery drivers. Verified misconduct may result in cancellation and refund of your order minus shipping costs.