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Shipping Policy OverviewUpdated 15 hours ago

BuildASoil Shipping Policy

Notice: Each product page displays accurate estimated delivery windows based on real-time fulfillment and carrier schedules.

 📦 Shipping Options

  •  BuildASoil Shipping: Our complimentary shipping method for qualifying orders. We choose the most cost-effective carrier and shipping method. Delivery may take up to 10 business days. Most items qualify when you purchase two or more eligible products. Some qualify individually.

  •  Standard Shipping:  A paid option where we ship using standard ground services. 

  •  Standard Shipping: Rushed Out the Door! Includes everything in Standard Shipping, but adds on same day order processing (not guaranteed).

  •  Get It Fast: Our expedited service. Orders are shipped with 2-3 day transit times and are prioritized for fulfillment, with most leaving the same business day (not guaranteed).

  •  Overnight It: Ships via overnight service with immediate fulfillment for urgent deliveries.

  •  FedEx Freight (Economy or Priority): For large or heavy orders. All freight ships via FedEx Freight unless arranged otherwise. Contact us in advance if no liftgate is required.

  •  Pickup at Factory Store – Available Within 24 Hours! Select this option to pick up your order at our factory store. We'll notify you when it's ready. Bring your order confirmation and a valid ID.

 

Option

Cost

Transit Speed

Fulfillment Speed

Notes

BuildASoil Shipping (Free)

Free

Up to 10 business days

Standard processing

Free on 2+ eligible items; we choose the most affordable shipping method

Standard Shipping

Paid

Standard ground (3–7 days typical)

Normal processing

Lowest-cost paid shipping; processed in order received

Standard Shipping: Rushed Out the Door!

Paid (slightly more)

Standard ground (same as above)

Prioritized for same-day (not guaranteed)

Same carrier speed, but your order jumps to the front of the queue

Get It Fast

Higher

2–3 business days

Prioritized for same-day (not guaranteed)

Expedited carrier + fulfillment priority

Overnight It

Highest

1 business day

Ships within 24 business hours

Fastest possible option; ideal for urgent needs

Pickup at Factory Store

Free

N/A

Ready within 24 hours

Local pickup; email confirmation sent when ready

FedEx Freight Economy

Quoted at Checkout

2–9 business days (varies)

Varies by order volume

For large/heavy orders; liftgate or dock/forklift arrangements needed

FedEx Freight Priority

Quoted at Checkout

2–7 business days (faster)

Varies by order volume

For large/heavy orders; liftgate or dock/forklift arrangements needed


🚚 Carriers Used

We ship with FedExUPS, and USPS. Carrier selection is not guaranteed unless explicitly chosen and paid for at checkout.

📮 PO Boxes

Orders shipped to PO Boxes often require additional costs and are not eligible for free shipping. Use a physical address to avoid delays and fees.

🏝️ Shipping Outside the Lower 48

We ship to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. Free shipping generally does not apply to large or bulky items shipped to these locations. Quotes will be calculated at checkout or by request.

🏭 Vendor-Fulfilled Items

Some products are fulfilled by vendor partners and display estimated ship dates on their product pages. Questions about these items should be sent to [email protected].

🚛 Freight Shipments

Freight deliveries involve pallets via box trucks or semis. Liftgate service is assumed unless specified otherwise.

Important: Inspect all freight shipments before signing. Count and examine all packages. Signing the delivery receipt confirms that the order arrived in full and undamaged.

🚛 Full Truckload Shipments

Orders that qualify for full truckload (FTL) delivery will be custom quoted after checkout. Rates are based on location, order volume, and unloading requirements.

  • Indicate if you have a dock, forklift, or unloading equipment.

  • If you need liftgate or manual unload service, please notify us.

  • Contact [email protected] in advance for FTL quotes.

🔍 Order Tracking

Tracking information is emailed upon shipment. If not received, visit buildasoil.aftership.com and enter your order details. For help, contact [email protected].

🛡️ BuildASoil Shipping Protection

This low-cost optional add-on at checkout insures your shipment against loss, theft, and damage. Claims are fast-tracked for resolution or replacement.

Even with protection, we encourage submitting photos, videos, and documentation to assist our carrier claims process.

📋 Claims Policy

All claims must be submitted via [email protected]. Phone-based claims are not accepted.

Required Documentation:

  • Issue description

  • Photos/videos of damage, missing or incorrect items

  • Images of packaging and labels

Do not discard packaging or damaged items—carriers may require inspection.

Claim Deadlines

  •  Damage / Missing Items: Within 5 business days of delivery

  •  Incorrect Products: Within 30 days of delivery

  •  Lost or Misdelivered Packages: Within 30 days of shipment

⚠️ Carrier Responsibility Disclaimer

Once an order leaves our facility, we are not liable for delays, damage, or misdelivery caused by the carrier. We assist with claims but final decisions rest with the carrier.

We have zero tolerance for mistreatment of delivery drivers. Verified misconduct may result in cancellation and refund of your order minus shipping costs.

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