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Where Is My Order?

Wondering where all your stuff is? This section will have helpful info regarding your orders.

BuildASoil Shipping Carrier Information

Important: If your order adds up to more than 300lbs there is a very high likelihood that your order will be sent via freight on a pallet. US Postal Service. Fedex.

Find a missing package that shows as delivered

Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. As

Late Deliveries

Most packages arrive on time. Orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include the following:. The recommended actions are:. NOTICE:. If you haven't received your order but tracking shows as deliv

Track your package

To track your package:. 1. Go to your account details or Track Order Page. 2. Select your order #. 3. Copy Tracking # and paste to google. Depending on the shipping method you chose, it's possible that the tracking information might not be visible im

Find a missing item from your package

If an item is missing from your package, it may have been shipped separately. If you received your package and an item is missing, do the following:. Note:. If your item is missing a part, contact the product's manufacturer for assistance. Manufactur

Fulfilled By BuildASoil Partner

We sometimes allow vendors to ship product directly to our customers when it’s most efficient. These orders will often be delivered within one week of ordering, but in some cases these orders can take longer due to product availability and weather de

Missing tracking information

Sometimes, tracking information isn't available. Here are some reasons why tracking information may not be available:.

Undeliverable Packages

Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund (including shipping charges, except for some handling charges). You receive an email confirm

How do I check the status of my order?

To check the status of your order, please log into your account on our website. If you see 'confirmed' or 'partially fulfilled,' this generally refers to Shipping Protection or a similar automatic fulfillment by the system and does not mean your orde