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Late DeliveriesUpdated 6 months ago

Most packages arrive on time. Orders sometimes show up after the estimated delivery date.


Possible reasons for late delivery include the following:


  • Incorrect address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures


The recommended actions are:

  1. Track your package and confirm estimated delivery date in Your Account
  2. Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up to date and add delivery instructions to Your Addresses.
  3. Check payment processing in Your Orders.
  4. If tracking has no delay status, please wait 48 hours to allow for status change.
  5. If tracking shows DELAY status with no delivery date then be prepared to wait up to 10 days for final notice. Most of the time shipments are delivered long before this. 
  6. If you wait 10 Days for the delayed package and no update is made to the tracking #, we will re-ship your order and file a claim with the carrier on the 10th Day from the delay.




If you haven't received your order but tracking shows as delivered, go to Find a Missing Package That Shows As Delivered. Occasionally, packages are returned to us as undeliverable. Visit Undeliverable Packages for more information.

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