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<p>If you receive an order with damaged items, please take photographs of the shipment as it arrived, including packaging, damaged item(s), and packing slip(s), and attach them when contacting us about the issue.</p>

If you receive an order with damaged items, please take photographs of the shipment as it arrived, including packaging, damaged item(s), and packing slip(s), and attach them when contacting us about the issue.

What should I do if my order arrived with damaged items?

Return Policy

Shipping Policy Overview

I Purchased Right Before A Sale Started? Can I Get The Discount?

What is BuildASoil Shipping Protection?

How Much Is Freight?

Discreet Shipping?

Heavy Metals

How can I request a Certificate of Analysis (COA) for a specific product?

How can I confirm or correct my shipping address for an order?

What is BuildASoil's policy on shipping protection fees?

Can I use rewards points and a commercial discount together?

Can I change my shipping address after placing an order?

What should I do if I received a damaged package or item?

How do I cancel my order before it ships?

Are strange odors from organic products normal, and what should I do about them?

Can I change my account's email address?

Do you have international shipping options available?

Can billing addresses on completed orders be modified?

How does your 'free shipping available' policy work?

How long do rewards points last before they expire?

What should I do if I have trouble with the rewards program or logging into my account?

Reward Points

General Info

Community Built BuildASoil Grow Bible

How Do I Grow The BuildASoil Way?

How to Grow?

BuildASoil Shipping Carrier Information

Find a missing package that shows as delivered

Late Deliveries

Track your package

Find a missing item from your package

Fulfilled By BuildASoil Partner

Missing tracking information

Undeliverable Packages

How do I check the status of my order?

Where Is My Order?

I received an incomplete order; what should I do?

How can I change the name on my BuildASoil account?

How do I use a coupon code, and are there any restrictions?

Is the 'Build a flower' product naturally smelling of sulfur?

What lighting brands do you recommend for growers?

My plants have single leaf growth; is this due to overfeeding or a sign of healthy growth?

Is it possible to discuss my order over the phone with BuildASoil?

What happens if I receive a product quantity different from what I ordered?

Do you supply soil on a commercial scale?

What size pots should be used for sexing plants?

How can I resolve a website issue when adding a product to my cart?

What products do you recommend for my tomatoes and peppers to cover nitrogen, phosphorus, and potassium needs?

What should I do if my order arrived with damaged items?Updated 21 days ago