Contact a BuildASoil Customer Service Specialist

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<p>Start by checking your tracking. Use the link in your shipping email, or look up your order at <a href="https://buildasoil.aftership.com/" target="_blank">buildasoil.aftership.com</a>.</p>
<h2 id="common-reasons-for-a-short-delay">Common reasons for a short delay</h2>
<ul>
<li><strong>Carrier handoff:</strong> Some packages travel with UPS and are handed to USPS for final delivery. Tracking can pause for a few days during the handoff.</li>
<li><strong>Weather or carrier backlogs.</strong></li>
<li><strong>Address problems:</strong> A missing apartment, unit, or suite number can hold up delivery. Check the address on your order confirmation.</li>
</ul>
<h2 id="when-to-contact-us">When to contact us</h2>
<p>If your tracking has not updated in 7 days, contact us with your order number. We will treat the package as lost, send a replacement, and handle the claim with the carrier.</p>
<p>If you need your order by a certain date, reach out right away through our <a href="https://support.buildasoil.com/en-US/contact" target="_blank">contact page</a> or the chat button on any page, and we will see what we can do.</p>

Check your tracking first. If your package has not moved in 10 days, contact us and we will send a replacement and handle the claim with the carrier.

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Common reasons for a short delay

When to contact us

My order is late. What should I do?Updated an hour ago

Common reasons for a short delay

When to contact us