Contact a BuildASoil Customer Service Specialist

BuildASoil

Sorry for the mix-up. Contact us within 60 days of shipment and we will send the right item.
Reach out through our <a href="https://support.buildasoil.com/en-US/contact" target="_blank">contact page</a> or the chat button on any page with:
<ul>
<li>Your order number</li>
<li>A photo of the item you received</li>
<li>A photo of the packing slip</li>
</ul>
We will let you know whether to send the wrong item back or keep it. If it needs to come back, we will send you a return label.

Send us a photo of what arrived and the packing slip within 60 days, and we will send the right item.

I received the wrong item

Where Is My Order?

Shipping Policy Overview

I ordered right before a sale started. Can I get the discount?

Discreet Shipping?

Do you have heavy metal test results for your products?

How do I change my account name or email?

Can billing addresses on completed orders be modified?

Why won't my rewards code work at checkout?

What is your return policy?

How do I contact customer service?

I can't log in to my account

How does BuildASoil Rewards work?

What are the rewards tiers?

When will the points from my order show up?

Can I use my points during a sale?

What can I spend my points on?

What happened to my points from the old rewards program?

Why didn't I get gifts for tiers I already passed?

What is Featured Photo of the Month?

How do I claim my tier gift?

How can I resolve a website issue when adding a product to my cart?

General Info

I'm new to living soil. Where do I start?

Which BuildASoil soil is right for me?

How much soil do I need?

How do I set up a raised bed or fabric pot?

How do I set up an EarthBox or Tray2Grow?

What is the feeding schedule for 3.0 soil?

How do I re-amend and reuse my soil?

How do I top dress?

How do I set up Blumat watering?

How should I water living soil, and is my tap water OK?

My leaves are turning yellow. What's wrong?

How do I get rid of fungus gnats?

I found bugs or mold in a new bag of soil. Is that normal?

How do I get a soil test and read the results?

Community Built BuildASoil Grow Bible

What should I feed tomatoes and peppers?

My product smells strong. Is that normal?

What grow lights do you recommend?

How to Grow?

How do I track my package?

My package was returned to BuildASoil. What happens now?

How long until my order ships?

What do the shipping options at checkout mean?

How does free shipping work?

Can I pick up my order in Montrose?

How do freight and pallet orders work?

My order is late. What should I do?

Tracking says delivered, but I don't have my package

Do you ship outside the continental US?

What is Shipping Protection?

How do I change or cancel my order?

Can I add something to my order?

How do I change my shipping address?

Something is missing from my order

My order arrived damaged or leaking

Is rushed shipping guaranteed?

I received the wrong itemUpdated an hour ago