Contact a BuildASoil Customer Service Specialist

BuildASoil

<div data-block="true" data-editor="5nfpk" data-offset-key="3q0uh-0-0" id="isPasted"><div data-offset-key="3q0uh-0-0"><span data-offset-key="3q0uh-0-0"><span data-text="true">We would like to start you off with the following educational links. If, afterwards, you have any questions, please feel free to email us at <a href="mailto:support@buildasoil.com">support@buildasoil.com</a> or give us a call at 855-877-7645 Monday - Thursday 9:00am - 4:00pm MTN and Fridays 9:00am - 2:45pm MTN. &#xA0;</span></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="31ntq-0-0"><div data-offset-key="31ntq-0-0"><span data-offset-key="31ntq-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="7bt3s-0-0"><div data-offset-key="7bt3s-0-0"><a href="https://buildasoil.com/pages/start-a-grow" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7bt3s-0-0"><span data-text="true">Start A Grow</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="5jvct-0-0"><div data-offset-key="5jvct-0-0"><span data-offset-key="5jvct-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="170rm-0-0"><div data-offset-key="170rm-0-0"><a href="https://cdn.shopify.com/s/files/1/0248/9641/files/Initial_Container_Setup_2024.png?v=1725913862" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="170rm-0-0"><span data-text="true">New Container Setup Guide</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="73b96-0-0"><div data-offset-key="73b96-0-0"><span data-offset-key="73b96-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="arqfl-0-0"><div data-offset-key="arqfl-0-0"><a href="https://cdn.shopify.com/s/files/1/0248/9641/files/BuildASoil_Classic_Protocol.pdf?v=1710175709" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="arqfl-0-0"><span data-text="true">&quot;Water Only&quot; Protocol</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="3825j-0-0"><div data-offset-key="3825j-0-0"><span data-offset-key="3825j-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="1inm7-0-0"><div data-offset-key="1inm7-0-0"><a href="https://buildasoil.com/pages/soil-comparisons" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="1inm7-0-0"><span data-text="true">Which Soil Is Best for Me?</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="9d5lj-0-0"><div data-offset-key="9d5lj-0-0"><span data-offset-key="9d5lj-0-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="18c3p-0-0"><div data-offset-key="18c3p-0-0"><a href="https://www.youtube.com/playlist?list=PL6YUuCutX6VvdrPMI-Vj2lyZVPVvqkSqu" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="18c3p-0-0"><span data-text="true">BAS Fundamentals FAQ Videos</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="7v9ik-0-0"><div data-offset-key="7v9ik-0-0"><a href="https://buildasoil.com/blogs/news/how-to-keep-a-clean-garden-pest-free-organic-ipm" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="7v9ik-1-0"><span data-text="true">How to keep a clean garden - Pest Free - Organic IPM &#xA0;</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="7gvvt-0-0"><div data-offset-key="7gvvt-0-0"><span data-offset-key="7gvvt-0-0"><span data-text="true">&#xA0;</span></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="b5jks-0-0"><div data-offset-key="b5jks-0-0"><a href="https://buildasoil.com/pages/buildasoil-feeding-schedules" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="b5jks-0-0"><span data-text="true">Feeding Schedules</span></span></a></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="5hus3-0-0"><div data-offset-key="5hus3-0-0"><span data-offset-key="5hus3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="5nfpk" data-offset-key="bcgl4-0-0"><div data-offset-key="bcgl4-0-0"><span data-offset-key="bcgl4-0-0"><span data-text="true">We truly appreciate you and thank you for choosing&#xA0;</span></span><a href="https://buildasoil.com/" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="bcgl4-1-0"><span data-text="true">BuildASoil</span></span></a><span data-offset-key="bcgl4-2-0"><span data-text="true">.</span></span></div></div><p style="box-sizing: border-box; font-family: &quot;Open Sans Regular&quot;; margin: 0px; border: 0px; padding: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: normal; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; letter-spacing: normal; overflow-wrap: break-word; color: rgb(34, 34, 34); orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.youtube.com/buildasoil" rel="noopener noreferrer" style="box-sizing: border-box; font: inherit; margin: 0px; border: 0px; padding: 0px; vertical-align: baseline; cursor: pointer; color: rgb(0, 136, 204); transition: all 0.3s ease 0s; text-decoration: none;" target="_blank"></a></p>

How Do I Grow The BuildASoil Way?

How to Grow?

Return Policy

Shipping Policy Overview

I Purchased Right Before A Sale Started? Can I Get The Discount?

What is BuildASoil Shipping Protection?

How Much Is Freight?

Discreet Shipping?

Heavy Metals

How can I confirm or correct my shipping address for an order?

What is BuildASoil's policy on shipping protection fees?

Can I use rewards points and a commercial discount together?

Can I change my shipping address after placing an order?

What should I do if I received a damaged package or item?

Are strange odors from organic products normal, and what should I do about them?

Can I change my account's email address?

Do you have international shipping options available?

Can billing addresses on completed orders be modified?

How does your 'free shipping available' policy work?

How long do rewards points last before they expire?

What should I do if I have trouble with the rewards program or logging into my account?

Reward Points

General Info

Community Built BuildASoil Grow Bible

Find a missing package that shows as delivered

Late Deliveries

Track your package

Find a missing item from your package

Missing tracking information

Undeliverable Packages

How do I check the status of my order?

Where Is My Order?

How can I change the name on my BuildASoil account?

How do I use a coupon code, and are there any restrictions?

Is the 'Build a flower' product naturally smelling of sulfur?

What lighting brands do you recommend for growers?

My plants have single leaf growth; is this due to overfeeding or a sign of healthy growth?

Is it possible to discuss my order over the phone with BuildASoil?

What happens if I receive a product quantity different from what I ordered?

What size pots should be used for sexing plants?

How can I resolve a website issue when adding a product to my cart?

What products do you recommend for my tomatoes and peppers to cover nitrogen, phosphorus, and potassium needs?

How Do I Grow The BuildASoil Way?Updated 22 days ago